Privacy and account data
This page explains the information used to operate accommodation applications, residence accounts, billing, payments, maintenance requests, and support messages.
Information used by the service
Bricks & Books stores the details you provide for your account, such as your UFS email address, name, student or employee number, residence application information, assigned unit, bills, payment submissions, maintenance requests, and messages. This information is used to operate the accommodation service and keep a record of activity on your account.
Who can see it
You can view your own account information, accommodation requests, bills, and support activity. Authorised administrators and financial officers can access the records required to process accommodation, manage customer accounts, review payments, update maintenance requests, and generate operational reports.
Attachments and messages
Files added to a maintenance request are stored with that request so the responsible team can assess the issue. Do not upload identity documents, bank card details, passwords, or other information that is not needed to explain the maintenance problem.
Questions about your account
If you need help with account information or believe a record is incorrect, contact the residence support team through the Messages area of Bricks & Books.